Refund policy
Short version: if MendRii isn't what you needed, ask and you get your money back.
30-day money-back guarantee
You can request a full refund within 30 days of your order date, for any reason, including simply changing your mind. This applies to MendRii Plus monthly and yearly subscriptions and to one-time report unlocks.
How to request a refund
Payments for MendRii are processed by our reseller Paddle.com, which is the Merchant of Record for all orders. To request a refund, visit paddle.net and use the order details from your receipt email, or email us at support@mendrii.com and we will arrange it for you. You do not need to give a reason.
Refunds are returned to the original payment method. Timing after approval depends on your bank or card issuer, usually a few working days.
Cancelling a subscription
You can cancel at any time from your account page. Cancelling stops future renewals; your Plus access continues until the end of the period you have already paid for, and your saved conversations stay available to read afterwards.
Beyond 30 days
After the guarantee period we still look at requests case by case — billing mistakes, duplicate charges, an unused renewal you didn't intend, or technical problems that stopped you using the service. Email support@mendrii.com and tell us what happened. Paddle's own refund policy also applies to every order.
Who to contact
MendRii is operated by Jamason Counseling, LLC. For anything about billing, refunds or your account, email support@mendrii.com. See also our terms and privacy notice.